Subscriptions purchased through the website
Refunds for Feeloy subscriptions purchased directly through our website are available only if the application is not working and you request a refund within 7 days of the subscription payment. Website subscriptions are non-refundable in all other cases, except where required by applicable law.
To request a refund, email [email protected] with your account email, the subscription payment date, and a description of the problem preventing the application from working.
Request a refund from Apple
For Feeloy subscriptions billed through Apple's App Store, submit your refund request to Apple. The website refund conditions above do not apply to App Store subscriptions:
- Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
- Choose Request a refund from the I'd like to menu.
- Choose the reason for your request, then select Next.
- Select the Feeloy subscription, then select Submit.
If you cannot find the purchase or submit a request, follow Apple's refund instructions for further help.
App Store refund eligibility and access
Apple reviews refund requests and processes approved refunds under its policies and applicable law. Eligibility can vary by country or region, and submitting a request does not guarantee a refund. We cannot approve, expedite, or process a refund on Apple's behalf.
An approved refund may end access to the corresponding subscription.
Cancel future App Store subscription renewals
Cancel your subscription separately through Apple to stop future renewals. Follow Apple's subscription cancellation instructions. Canceling a subscription does not automatically refund a previous charge, and deleting your Feeloy account does not cancel an Apple subscription.
Your statutory rights
Nothing in this policy limits any non-waivable rights or remedies you may have under applicable law.