Effective date: September 21 2026
Version: September 21 2026
1 Who we are and this agreement
These Terms govern your use of Feeloy, our iOS application, its companion website at https://feeloy.org, and related services that expressly link to these Terms (the Service). The Service is provided by Feeloy Limited Liability Partnership (Feeloy LLP) (we, us, or Company). Contact us at [email protected].
By selecting a button or checkbox that expressly states that you accept these Terms, you enter into this agreement. If you do not accept them, do not create an account or use the Service. Keep a copy for your records. Purchase-specific terms displayed before payment form part of your purchase. Mandatory law takes priority over these Terms.
Our Privacy Policy at Privacy Policy explains our processing of personal data. Acceptance of these Terms is not consent to every processing activity. Where separate permission or consent is required, we request it separately. The Privacy Policy does not limit statutory privacy rights.
2 Adults only and account responsibilities
The Service is only for people who are at least 18 and have reached the age of legal majority in their place of residence. AI companions may not be suitable for some minors; minors are not permitted to use this Service. You must have legal capacity to enter this agreement. A parent or guardian cannot authorize a person below this age to use the Service. Do not share an account with a minor or circumvent age checks or geographic restrictions. We may request proportionate age verification and restrict access if eligibility cannot be established.
Provide accurate registration and billing information, keep your sign-in credentials secure, and notify [email protected] promptly of suspected unauthorized access. You are responsible for activity you authorize and for losses caused by your failure to take reasonable account-security precautions, to the extent permitted by law. This does not make you responsible for our security failures or for unauthorized transactions for which law protects you. Do not sell or transfer your account without our written permission.
3 What the AI companion does
The Service offers conversation with fictional AI characters through text, synthetic speech, and a three-dimensional character experience. Character appearance, animation, voice, personality, dialogue, and apparent emotional reactions are generated or controlled by software. Characters are not people, are not conscious, and do not have human feelings, independent intentions, or a real relationship with you. Statements of affection, concern, personal experience, or commitment are simulated dialogue. The Service does not offer romantic or sexual roleplay.
The Service is for entertainment and general conversation. It is not healthcare, therapy, diagnosis, treatment, or professional medical, psychological, legal, financial, or other regulated advice. It does not create a professional or fiduciary relationship. It is not an emergency or crisis service. Do not rely on the AI to assess danger, contact emergency responders, or keep you safe. If someone is in immediate danger, contact local emergency services or a qualified crisis service directly.
AI output may be false, incomplete, misleading, repetitive, biased, offensive, or unsuitable. It may invent people, events, quotations, sources, or information about you. A confident answer, lifelike voice, or realistic animation does not establish accuracy or professional competence. Check important information independently and use appropriate human judgment before acting on it. Automated safeguards and reporting channels cannot guarantee that every harmful response will be prevented or reviewed in real time. These disclosures do not excuse us from duties imposed by law.
Use the Service in a way that supports your wellbeing. It should not replace human relationships, professional support, sleep, work, or essential responsibilities. Take breaks if using it causes distress or interferes with daily life. Do not use audio or the visual experience while driving or during another activity requiring attention. Adjust volume and stop the visual experience if it causes discomfort.
4 Conversation history and AI memory
We retain conversation history to provide the Service. Our memory features may create summaries of interactions, extract details such as your stated preferences or life events into core memories, and create search representations used to retrieve relevant past information for later responses. A core memory is a stored assertion, not a verified fact. Summaries, extracted details, and retrieval results may be inaccurate, incomplete, outdated, or taken out of context.
You should not use the Service as your only record of important information. A character may forget, misremember, or change how it responds. No purchase guarantees that a particular personality, voice, appearance, memory, relationship dynamic, or response will continue indefinitely. Your legal rights concerning paid features, service conformity, and personal data remain unaffected.
The Privacy Policy describes storage, authorized human access, service providers, and correction and deletion requests. Deleting a displayed message, resetting a character, deleting derived memory, deleting an account, and canceling a subscription can have different effects. Use the relevant controls or contact [email protected]. Do not rely on telling a character to forget something as a verified deletion request unless the Service expressly confirms that the actual deletion control has been completed.
5 Acceptable use
Use the Service lawfully and respect others' rights. You must not:
- Request or distribute sexual exploitation of children, sexual material involving anyone under 18 or presented as under 18, or nonconsensual intimate content.
- Use the Service for romantic or sexual roleplay, sexually explicit interaction, harassment, threats, stalking, hateful abuse, or exploitation.
- Seek instructions to commit crimes, cause physical harm, encourage suicide or self-harm, or bypass safety restrictions. Seeking supportive conversation about distress is not itself a violation.
- Upload or disclose another person's private information, likeness, voice, or protected content without a lawful basis and any necessary permissions, or impersonate someone in a misleading way.
- Use AI output for fraud, unlawful discrimination, deceptive endorsements, or decisions that unlawfully affect another person's rights or access to essential services.
- Introduce malicious code, compromise security, interfere with others' access, abuse refunds or payment systems, evade usage limits, or access another person's data.
- Scrape or systematically extract the Service, reverse engineer protected components, or bypass technical restrictions, except where a right to do so cannot lawfully be excluded.
- Present generated dialogue as a verified statement by a real person, professional advice, or an official Company promise or authorization.
We may refuse prompts or block output that violates these rules or presents a material safety or legal risk. You may report content or challenge an account restriction through [email protected].
6 Application license and character assets
Subject to these Terms, we grant you a limited, personal, nonexclusive, nontransferable license to use the application and access the Service for noncommercial purposes. The Service, software, interface, characters, supplied VRM models, animations, voices, branding, and other materials belong to us or our licensors, subject to the nonclaim of ownership in User Content and LLM Output in section 7. This reservation does not claim ownership of newly generated LLM content. No ownership in a character, voice, model, or underlying AI system transfers to you through a subscription, purchase, or conversation.
Separate licenses supplied with third-party or open-source components apply to those components. Rights granted by those licenses are not reduced by these Terms. If a feature permits you to upload a model, voice, image, or other asset, you must have permission for its intended use, including any necessary copyright, likeness, publicity, and voice rights. Do not assume that a freely downloadable VRM file permits every use. You may not extract, redistribute, sell, or clone our supplied assets or voices without permission, except as permitted by a relevant license or mandatory law.
7 Your content and generated output
User Content means prompts, messages, instructions, uploads, and other material you submit. You retain any rights you have in User Content. We do not claim copyright or ownership of your User Content. To the extent you hold the relevant rights, you grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, transmit, format, analyze, and process that material, and to create and use summaries, memories, search representations, and responses, only as reasonably necessary to provide, secure, support, and administer the Service, comply with law, and establish, exercise, or defend legal claims. The same limited permission applies to any rights you hold in related output. We may sublicense these limited rights to service providers performing those functions for us. Personal-data processing remains subject to the Privacy Policy and applicable law.
This license does not authorize public advertising use of your private conversations. We do not use conversations, output, summaries, memories, embeddings, or other personal content to train or fine-tune AI models, and do not permit contracted providers to use that content for their own model training or fine-tuning. Retrieving stored context to answer you is different from training a model. Neither this license nor a Privacy Policy update grants training permission. The license ends when the relevant content is deleted from our systems, except for the limited retention described in the Privacy Policy and rights necessary to meet legal obligations or establish, exercise, or defend legal claims. Any continued permission applies only to lawfully retained copies and the purpose justifying retention until deletion. It does not permit indefinite retention or reuse of deleted memories. Optional use beyond these purposes requires a separate lawful basis and any necessary permission, and does not override the no-training commitment above.
LLM Output means the content newly generated by a large language model through the Service, including conversational wording delivered as text or speech, its transcripts, and generated summaries and memories. It excludes only identifiable pre-existing Company or third-party components, such as supplied content, software, model files, nonpublic Company prompts, character designs, avatar files, and voice assets. These exclusions apply only to those pre-existing components, not the remaining newly generated content or your User Content reproduced in output.
As between you and us, we do not claim copyright or ownership of LLM Output. This is a nonclaim, not an assignment of intellectual-property rights. It does not transfer anyone else's rights or guarantee that output qualifies for copyright protection, is unique, or is free of third-party rights. Similar or identical output may be supplied to others. Intellectual-property ownership and responsibility for the Service are separate matters: this nonclaim does not exclude our legal responsibility for the Service or its output. This nonclaim does not expand the purposes or permissions for processing personal data under this section and the Privacy Policy.
Subject to these Terms and applicable law, you may use LLM Output made available to you for lawful, noncommercial personal purposes, including saving generated text, making personal edits, and sharing it in ordinary noncommercial communications or personal posts, while respecting others' rights and privacy. These permissions continue for copies lawfully obtained before account termination, subject to the same restrictions; they do not require us to preserve or restore access. They do not authorize commercial exploitation, resale, or use to build or operate a competing service without our written permission, except where applicable law prevents the restriction. These are contractual use restrictions, not an assertion of copyright or ownership by the Company. Nothing here restricts independent rights you retain in User Content. You are responsible for how you choose to share or use output, subject to our own legal responsibilities.
If you voluntarily submit product feedback, we may use it without compensation. This does not give us unrestricted rights in personal information or private chat history included with the feedback, and does not authorize model training contrary to this section.
8 Purchases and subscriptions
Where paid features are offered, the purchase screen identifies the price, currency, applicable taxes, billing interval, included features, usage limits, and any trial or promotional conditions before you authorize payment. Do not purchase until you have reviewed them. For purchases billed by Apple, payment, cancellation, and refund processing are subject to Apple's applicable purchase terms and mandatory law.
An auto-renewing subscription renews for the displayed period unless canceled through the relevant Apple subscription controls before renewal. A trial converts to a paid subscription only as disclosed and authorized at enrollment. Follow the cancellation deadline shown in the purchase flow. Canceling normally stops future renewal and preserves access for the remaining paid period, unless a refund or another disclosed arrangement applies.
Deleting the app, deleting an account, stopping use, or asking a character to cancel does not by itself cancel an Apple subscription. Manage subscriptions through your Apple account. If available, use the application's restore-purchases function to restore eligible purchases.
If virtual credits or consumable items are offered, they are a limited license to use the specified feature, have no cash value, and cannot be transferred or redeemed except where law requires. Any expiration, usage restrictions, or effect of cancellation must be disclosed before purchase. We will not retrospectively remove paid entitlements contrary to applicable consumer law.
Except where the purchase terms or law provide otherwise, payments are nonrefundable for change of mind or unused time. This does not limit remedies for defective or unavailable services, unauthorized charges, statutory withdrawal rights, or other mandatory refunds. Request refunds for Apple-billed purchases through Apple's refund process; contact us for help identifying a charge. Where immediate supply of digital content or services requires separate consent or an acknowledgment about withdrawal rights, that choice must be obtained in the purchase flow. These Terms alone do not waive those rights.
We will notify you of price increases and obtain any required approval before they apply. You may cancel future renewal if you do not accept the new price.
9 Changes to the Service
We may update models, characters, voices, memories, features, and technical requirements to improve the Service, protect security, comply with law, or respond to changes in third-party services. Availability may depend on your device, network, region, providers, and subscription. Reasonable usage limits may apply if disclosed with your plan.
We may interrupt access for maintenance, safety, or events beyond reasonable control. We will provide notice where practicable. For a material adverse change to an ongoing paid service, we will give reasonable advance notice and any cancellation, refund, or other remedy required by law. We will not use this section to avoid an existing payment or statutory obligation.
10 Suspension and termination
You may stop using the Service and request account deletion at any time. Billing cancellation is addressed in section 8. We may restrict or terminate access where reasonably necessary for a material breach, fraud, security threat, ineligibility, nonpayment, legal requirement, or discontinuation of the Service.
Where appropriate, we will give notice, explain the basis, and allow a reasonable opportunity to resolve the issue. We may act immediately where delay creates a material risk, disclosure is prohibited, or repeated abuse makes a warning inappropriate. Contact [email protected] to request review. Termination does not eliminate mandatory refund, complaint, or personal-data rights. Retention after termination is governed by the Privacy Policy. Clauses that by their nature must continue, including accrued payment obligations and lawful liability and dispute provisions, survive only to the extent necessary.
11 Warranties and AI limitations
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ADDITIONAL WARRANTIES THAT THEY WILL BE UNINTERRUPTED, ERROR FREE, ACCURATE, FIT FOR A PARTICULAR PURPOSE, OR FREE OF THIRD-PARTY RIGHTS. WE DO NOT GUARANTEE PARTICULAR EMOTIONAL, PERSONAL, HEALTH, OR OTHER OUTCOMES, OR PERMANENT PRESERVATION OF A CHARACTER OR MEMORY.
These exclusions do not override express purchase commitments, applicable standards of reasonable care and skill, statutory guarantees of service conformity, or any warranty or remedy that law does not allow us to exclude. A safety warning or AI disclaimer does not transfer responsibility for our unlawful conduct to you.
12 Limits on liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE LICENSORS WILL NOT BE LIABLE UNDER THIS AGREEMENT FOR INDIRECT OR CONSEQUENTIAL LOSSES, LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR LOSS OF GOODWILL. THIS EXCLUSION APPLIES ONLY TO LOSS CATEGORIES THAT MAY LAWFULLY BE EXCLUDED IN THE CIRCUMSTANCES.
SUBJECT TO THE EXCEPTIONS BELOW, THE TOTAL AGGREGATE LIABILITY OF THOSE PARTIES FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF USD 100, OR ITS LOCAL-CURRENCY EQUIVALENT, AND THE AMOUNT YOU PAID US FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. This is a shared aggregate cap, not a separate cap for each defendant, and it applies only where lawful and enforceable.
Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. The exclusions and cap do not reduce mandatory consumer remedies for nonperformance or defective services, nonwaivable privacy or data-protection compensation, or protections for harm to life, health, or property under applicable Kazakhstan consumer law. They do not limit refunds or repayment obligations that law requires. They do not restrict access to courts, regulators, or collective remedies protected by law.
If the cap or an exclusion is unlawful for a claim or loss, it does not apply to that claim or loss; the applicable legal rules determine liability. No provision makes you bear losses that law places on us.
13 Responsibility for third-party claims
Only to the extent permitted by law, you will compensate us for reasonable, documented amounts that a court finally awards to a third party, and reasonable defense costs, to the extent directly caused by your intentional unlawful use of the Service, your knowing infringement of that third party's rights, or your willful material breach of these Terms. This obligation does not cover our negligence, misconduct, breach of these Terms, defective Service, or liability that law places on us. It does not require payment merely because a complaint is made.
We must notify you promptly of a relevant claim, take reasonable steps to limit loss, and allow your reasonable participation in the defense. We will not agree to a settlement imposing a payment or nonmonetary obligation on you without your consent, not to be unreasonably withheld. This clause does not override mandatory consumer protections or require you to reimburse penalties that cannot legally be transferred.
14 Law and resolving disputes
The laws of the Republic of Kazakhstan govern these Terms, subject to mandatory protections of the jurisdiction in which you habitually reside. This choice does not deprive a consumer of rights that cannot be waived by contract.
Contact [email protected] with the issue and the resolution you seek. We will consider the complaint in good faith within applicable legal deadlines. Informal discussions do not delay or restrict your right to seek urgent relief, file within a limitation period, contact a regulator, or use a statutory complaint process.
Disputes may be brought before the competent courts of the Republic of Kazakhstan, without excluding any court or forum available to a consumer under mandatory law, including courts of the consumer's place of residence where applicable. These Terms do not impose mandatory arbitration, a class-action waiver, or a shortened statutory limitation period.
15 Additional terms for Apple users
This agreement is between you and the Company, not Apple. We, rather than Apple, are responsible for the application and its content. Your application license is nontransferable and permits use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, including use by accounts associated with the purchaser through Family Sharing or volume purchasing where those rules permit it.
We are responsible for maintenance and support required by these Terms or law; Apple has no obligation to provide maintenance or support. If the application fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price paid for the application. To the maximum extent permitted by law, Apple has no other warranty obligation; other warranty claims, losses, liabilities, costs, and expenses attributable to failure to conform are our responsibility to the extent applicable.
We, not Apple, are responsible for addressing claims relating to the application or your possession or use of it, including product-liability claims, nonconformity with legal or regulatory requirements, and claims under consumer-protection, privacy, or similar laws. If a third party claims that the application or your possession or use of it infringes intellectual property rights, we, not Apple, are responsible for investigation, defense, settlement, and discharge of the claim to the extent required by law and this agreement.
You represent that you are not located in a country subject to a US government embargo or designated by the US government as a terrorist-supporting country, and are not listed on a US government list of prohibited or restricted parties. You must comply with applicable third-party terms when using the application. Apple and its subsidiaries are third-party beneficiaries of these Terms as the application's end-user license agreement. Upon your acceptance, Apple has the right, and is deemed to have accepted the right, to enforce that agreement against you as a third-party beneficiary. Developer questions, complaints, and claims should be sent to Feeloy Limited Liability Partnership (Feeloy LLP) at [email protected]. Nothing in this section creates a limitation of our liability that applicable law prohibits.
16 General terms and updates
These Terms and applicable purchase terms form the agreement about the Service. If a provision is unenforceable, it is severed to the extent permitted by law and the remaining provisions continue. A failure to enforce a provision immediately is not a waiver. We may transfer this agreement in a lawful reorganization or sale if doing so does not reduce your mandatory rights; we will provide any legally required notice. You may transfer your rights only with our written consent or where law permits.
We will communicate material changes through the Service or your registered contact details, identify the effective date, and provide reasonable advance notice unless an urgent legal or security reason requires a quicker change. Changes will not retroactively alter an accrued claim. We will obtain renewed acceptance or consent where required. If you do not accept a material change, you may stop using the Service and cancel future renewal, with any refund or other remedy required by law. A generated character message cannot amend these Terms or bind the Company to a separate promise.
Questions about these Terms: [email protected]. Privacy requests: [email protected].